TERMS & CONDITIONS


PAYMENT TERMS 

  • All new accounts must pay their initial orders by credit card.
  • Terms of 30 days may be extended based on a credit evaluation.

MINIMUM ORDERS

Minimum orders are $200 + shipping & handling.

PRE-PAID FREIGHT POLICY

  • Québec (Montreal Area): $500
  • Québec (Others): $750
  • Ontario: $1000
  • Eastern Provinces: $1500 to major metropolitan areas. Otherwise, freight evaluated by location.
  • Western Provinces: $2000 to major metropolitan areas. Otherwise, freight evaluated by location.
  • New Foundland: To be evaluated by location
The above minimums may be subject to review, particularly for remote locations.

ORDER DELIVERY

  • Orders are generally processed and shipped within 1 week. 
  • Exceptions may apply during peak periods. 
  • All orders are shipped using our own preferred carriers unless otherwise requested.

PRODUCT RETURNS

  • Product returns are not accepted without prior authorization.  
  • No returns will be accepted after 7 days of receipt.  
  • Returned products must be in their original packaging, non-opened, and free from any price labels. 
  • Freight charges for all returned items are the responsibility of the customer. 
  • All returns are subject to a 10% restocking fee.

CLAIMS & DAMAGES

We take great care in the packaging of our shipments; however, in case of shortages or damages, the customer must file a claim within 5 days of receipt.

BACK ORDERS

We do not keep track of back orders