Français (Canada)TERMS & CONDITIONS
PAYMENT TERMS
- All new accounts must pay their initial orders by credit card.
- Terms of 30 days may be extended based on a credit evaluation.
MINIMUM ORDERS
Minimum orders are $200 + shipping & handling.
PRE-PAID FREIGHT POLICY
- Québec (Montreal Area): $500
- Québec (Others): $750
- Ontario: $1000
- Eastern Provinces: $1500 to major metropolitan areas. Otherwise, freight evaluated by location.
- Western Provinces: $2000 to major metropolitan areas. Otherwise, freight evaluated by location.
- New Foundland: To be evaluated by location
The above minimums may be subject to review, particularly for remote locations.
ORDER DELIVERY
- Orders are generally processed and shipped within 1 week.
- Exceptions may apply during peak periods.
- All orders are shipped using our own preferred carriers unless otherwise requested.
PRODUCT RETURNS
- Product returns are not accepted without prior authorization.
- No returns will be accepted after 7 days of receipt.
- Returned products must be in their original packaging, non-opened, and free from any price labels.
- Freight charges for all returned items are the responsibility of the customer.
- All returns are subject to a 10% restocking fee.
CLAIMS & DAMAGES
We take great care in the packaging of our shipments; however, in case of shortages or damages, the customer must file a claim within 5 days of receipt.BACK ORDERS
We do not keep track of back orders
TERMS & CONDITIONS
PAYMENT TERMS
- All new accounts must pay their initial orders by credit card.
- Terms of 30 days may be extended based on a credit evaluation.
MINIMUM ORDERS
Minimum orders are $200 + shipping & handling.
PRE-PAID FREIGHT POLICY
- Québec (Montreal Area): $500
- Québec (Others): $750
- Ontario: $1000
- Eastern Provinces: $1500 to major metropolitan areas. Otherwise, freight evaluated by location.
- Western Provinces: $2000 to major metropolitan areas. Otherwise, freight evaluated by location.
- New Foundland: To be evaluated by location
The above minimums may be subject to review, particularly for remote locations.
ORDER DELIVERY
- Orders are generally processed and shipped within 1 week.
- Exceptions may apply during peak periods.
- All orders are shipped using our own preferred carriers unless otherwise requested.
PRODUCT RETURNS
- Product returns are not accepted without prior authorization.
- No returns will be accepted after 7 days of receipt.
- Returned products must be in their original packaging, non-opened, and free from any price labels.
- Freight charges for all returned items are the responsibility of the customer.
- All returns are subject to a 10% restocking fee.
CLAIMS & DAMAGES
We take great care in the packaging of our shipments; however, in case of shortages or damages, the customer must file a claim within 5 days of receipt.BACK ORDERS
We do not keep track of back orders