Terms & Conditions


Payment Terms 

All new customers must pay by credit card. Credit terms of 30 days may be extended based on a credit evaluation.

Minimum Orders

Minimum orders are $200 + shipping & handling.
 

Pre-Paid Freight Policy

  • Québec (Montreal Area): $500
  • Québec (Others): $750
  • Ontario: $1000
  • Eastern Provinces: $1500 to major metropolitan areas. Otherwise, freight evaluated by location.
  • Western Provinces: $2000 to major metropolitan areas. Otherwise, freight evaluated by location.
  • New Foundland: To be evaluated by location

Order Delivery

Orders are generally processed and shipped within 1 week. Exceptions may apply during peak periods. All orders are shipped using our own preferred carriers unless otherwise requested.

Product Returns

Product returns are not accepted without prior authorization.  No returns will be accepted after 10 days of receipt.  Returned products must be in their original packaging, non-opened, and free from any price labels. Freight charges for all returned items are the responsibility of the customer. All returns are subject to a 10% restocking fee.

Claims & Damages

We take great care in the packaging of our shipments; however, in case of shortages or damages, the customer must file a claim within 5 days of receipt.

Back Orders

We do not keep track of back orders


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